What gives?

I have relied on this for years, now it doesn’t work. I was aware it would stop working for PC, but I own a MAC and the desktop client is not working any longer. Hasn’t worked for three days. I can use the web version, but it isn’t remotely as useful. A longtime user, sadly, is about to bail. (It’s useless to seek help through online support. Just deadends all over the place and no one ever responds back.)

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